Policies & FAQ

Policies??   We don’t need no stinking policies!!

OK, maybe we do.

LAY-AWAY?

Of course we offer it!  We can lay away any new, used, or select consignment instrument for up to 90 days. We require a “significant” down payment to hold an instrument  (we can discuss what constitutes “significant”, but it is essential to remember, that when we accept your deposit, the instrument is taken off-the-market and marked “on hold” – so your deposit is indicative of a firm commitment and is therefore non-refundable and non-transferable.)   Once your initial deposit is received, your instrument will be removed from inventory display, stored safely in its original case, and marked as ON HOLD on our website.  Upon receipt of your final payment, we can immediately arrange shipping to you. In that rare circumstance where a buyer needs more than 90 days to make final payment, again, we can discuss that. We are all grownups here. We do not offer an approval period or return privilege on an instrument that has spent 90 days on lay-a-way. Surely you understand.

CUSTOM ORDERS?

You Betcha!! LOTS of them. Almost 25% of our instruments are ordered as “custom” orders and are sold before they arrive. We make frequent visits to our suppliers, select many of our own woods, and have even developed AMW-specific custom models over the years. We are pleased to discuss custom orders involving ANY of the brands we carry. Like lay-a-way, a custom order requires a “significant” (non refundable and non-transferable) deposit and final payment is due prior to delivery. We go the extra mile. Challenge us!! Like lay-ways, custom orders do not come with any implied approval period and are not returnable.

SALES TAX?

AMW is located in Pittsburgh PA and is legally obligated to collect Pennsylvania sales tax (7%) on any merchandise that is picked up at the shop or shipped to an address in Pennsylvania. AMW does not charge sales tax on items shipped out-of-state.

 

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