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Policies & FAQ » Acoustic Music Works

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Policies & FAQ

Policies??   We don’t need no stinking policies!!

OK, maybe we do.


Of course we offer it!  We can lay away any new, used, or select consignment instrument for up to 90 days. We require a “significant” down payment to hold an instrument  (we can discuss what constitutes “significant”, but it is essential to remember, that when we accept your deposit, the instrument is taken off-the-market and marked “on hold” – so your deposit is indicative of a firm commitment and is therefore non-refundable and non-transferable.)   Once your initial deposit is received, your instrument will be removed from inventory display, stored safely in its original case, and marked as ON HOLD on our website.  Upon receipt of your final payment, we can immediately arrange shipping to you. In that rare circumstance where a buyer needs more than 90 days to make final payment, again, we can discuss that. We are all grownups here. We do not offer an approval period or return privilege on an instrument that has spent 90 days on lay-a-way. Surely you understand.


You Betcha!! LOTS of them. Almost 25% of our instruments are ordered as “custom” orders and are sold before they arrive. We make frequent visits to our suppliers, select many of our own woods, and have even developed AMW-specific custom models over the years. We are pleased to discuss custom orders involving ANY of the brands we carry. Like lay-a-way, a custom order requires a “significant” (non refundable and non-transferable) deposit and final payment is due prior to delivery. We go the extra mile. Challenge us!! Like lay-ways, custom orders do not come with any implied approval period and are not returnable.


AMW is located in Pittsburgh PA and is legally obligated to collect Pennsylvania sales tax (7%) on any merchandise that is picked up at the shop or shipped to an address in Pennsylvania. AMW does not charge sales tax on items shipped out-of-state. Last year we shipped to eleven countries and thirty two states in the US!


Sometimes. We are looking for high quality trades involving the brands we sell or other modern or vintage small-shop handcrafted instruments. We are generally not looking for trades involving mass produced factory instruments. Truth be told, you are generally better off selling your instrument outright, privately, yourself. Any dealer is going to offer you less than wholesale value on your trade, as he or she will have all of their retail profit tied up in your trade until the trade is sold. Trades are occasionally a win-win situation, but generally you’ll get a higher value for your “trade” if you handle the sale yourself. Ask any car dealer; he’ll explain it. Having offered those disclaimers, we understand there are times when trades make sense, and there are many people who don’t enjoy the hassle of selling their own property on eBay or Craig’s List. For those folks, we will discuss trades. Two areas where we are known for getting creative and helping folks whittle down their collections: We enjoy taking high end acoustic guitars on trade against electrics. We also see the value of taking a high end acoustic on trade so that you can experience the new Waterloo line of guitars. Free yourself from a shiny guitar that doesn’t get played and snatch up a real utilitarian Waterloo guitar from the talented hands and playful mind of Bill Collings. Obviously on a trade, we need to see high quality photos or have the instrument in our hands to evaluate it for value. When trading is not appropriate, sometimes “consignment” is….


Yes. In a shop with nearly 500 instruments, about 100 are here on consignment. As with trades. we are looking for high quality consignments featuring the brands we sell or other modern or vintage small-shop handcrafted instruments. Think Collings, Merrill, Santa Cruz, Huss & Dalton, Bourgeois, Beard, Tippin, Kopp, National, Stelling, Stiver, Phoenix, Martin Authentic or GE Series, Henderson, Olson, Lucas, Franklin, etc. We are generally not looking for consignments involving mass produced factory instruments. We have about a 98% success rate at selling consignments, and we pay three days after a sale is finalized. We don’t hold your money hostage for a month. Ready to consign? Here is the AMW Consignment Form.


Absolutely. we have a luthier and guitar builder on site and can accommodate most any specific setup request, pickup installation, or custom build.